We can help you clear things up.
When you add songwriters to your account, Songtrust verifies their validity through various Performing Rights Organizations (PROs). On rare occasion, a songwriter’s information is formatted differently in, and not recognized by, those databases. This conflict may block you from adding them at first.
Here are a few ways you can try and clear things up:
- Make sure all of the information you’re using matches the information on record with the PRO. This includes the songwriter’s full name and IPI number. If anything was added or omitted, you will receive an error.
- Take out any zeroes in the beginning of your IPI number.
- Try switching the order you’ve added the writer’s first name and last name.
- Try removing any related personal publishing entity information. If you’re able to add the writer without the publishing entity, use the edit form to send us the publishing entity information, and we'll add that for you on the backend before we deliver the songs.
If nothing seems to be working, reach out via our Support Form to submit a ticket and reach our Client Services Team, including the information you’re trying to add. You can find this form by logging into your account and finding the link on your client dashboard. Someone from the Songtrust team will be happy to assist you.
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